FAQs

We provide services on advanced booking basis 24 -48 hours in advance. Same Day Transportation may be provided based on availability.

Please be sure before making reservation as, we go through intricate process to schedule routes and drivers accordingly. As such, cancellation has inherent costs associated with scheduling and credit card fees. While we know that sometimes there are uncontrollable factors that cause cancellations, nevertheless we also have inherent costs in cancellations.
Here are our cancellation fees:
More than 1 day, 6%
1 Day, 25%
Same Day 50%.

We are a private pay service provider (we accept visa, master card, Amex, discover and HHMT gift cards). Our incredible management team is currently working on contracting with various insurance groups to soon accept insurance for transportation service coverage. Currently, we accept Medi-Cal as insurance provider for dialysis services. Appointments would have to be considered on case by case basis.