Our Focus

12444 Victory Blvd., Suite 525
Los Angeles, California 91606

17 VEHICLES. WHEELCHAIR ACCESS. TIMELY & COMFORTABLE. 6 DAYS A WEEK SERVICE. 24 HOURS A DAY.

OUR FOCUS

There are over ten dialysis Centers in downtown area that have patients that routinely need non-ambulatory services. We have 17 vehicles available to provide such services 6 days a week, 24 hours a day. We take care of patients needing transportation and provide much needed service in the community. Our company provides door to door service for each individual patient and our vehicles are well maintained and clean. Our drivers practice good hygiene and are professional. All our employees are trained to show understanding and respect to all patients, family members and any other health care professional. Our motto with the drivers is that we are first in serving people who happen to be patients and then secondly in transporting. We have a very good reputation of providing provide prompt service.

OUR SERVICE AREA

Health Care Transport, Inc. dba Silver Medical Transportation operates mainly in Downtown Los Angeles and the surrounding areas including Montebello, Beverly Hills, Inglewood, South Gate and Hollywood. Other areas are served on a case by case basis with prior appointments depending on availability.

HOURS OF OPERATION

Our office hours are from 8:00am to 5:00 pm Monday to Friday and from 9:00 to 2:00 pm on Saturday. Dispatcher/s answers phone 24 hours. Our vans operate 6 days a week Monday to Saturday, 2:00 am to 9:00 pm. Sundays and other hours by previous appointments.

ABOUT OUR DRIVER'S QUALIFICATIONS

The driver has to obtain Heartsaver, standard First Aid CPR training sponsored by the American Heart Association.
The driver is interviewed and introduced to the general operations of the business operations. Service is emphasized to drivers because they will be transporting people who happen to be patients. Patients are sometimes elderly and/or ill and at times may be very unreasonable, or cranky and that they are to maintain their cool at all times.
The driver has to have a clean driving record, and has to pass Drug and Alcohol test performed by a legal entity.
The hired driver, then, accompanies one of the existing drivers to be introduced to the nature of the business on the field, usually for 2 weeks if they are new and 2 days if they are experienced.
Before the final hiring of the new driver, a complete day is spent with the manager at the time. The new driver is asked to drive the vehicle and being monitored as to how he or she treats the patients and have it corrected on the spot if necessary.
Periodically, we do follow up and call the patients and the medical centers to evaluate our drivers and the quality of service they provide.
All existing employees must renew CPR and first aid certification and may be subject to random drug testing.

AFFIRMATIVE ACTION PLAN

Health Care Transport Inc. dba Silver Medical Transportation is an "equal opportunity employer”. Silver Medical Transportation will not discriminate and will take "affirmative action" measures to ensure against discrimination in employment, recruitment, and advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.

METHOD OF MONITORING

Silver Medical Transportation utilizes cutting edge technologies for the operation and tracking of its fleet. GPS tracking software is used for tracking down the location of each unit anytime. Two way radio system and cell phones are utilized for fast and easy communication between the units and the base station. Each ride is entered in a log with time and odometer readings. The logs are used for clerical and administrative purposes.

QUALITY OF SERVICE

The intent of the Quality Assurance & Quality Improvement Program is to establish a set of guidelines for the administration of Silver Medical Transportation non-ambulatory medical transportation services. It is the responsibility of all personnel to operate within these guidelines. With the establishment of an in-house Quality Assurance & Quality Improvement Program, the overall objective is to assure and improve current policies and practices through review, statistical analysis, and interaction with medical facilities, information gathering, and policy/procedure changes communicated to all personal. We challenge ourselves to better serve the community as well as the individual through a shared commitment to service, reliability and integrity.

Health Care Transport Inc., dba Silver Medical Transportation, provides high quality, prompt transportation service. Well maintained vehicles and equipment and experienced drivers help the transportation process to be timely and comfortable. All employees are trained to show understanding and respect to patients, family members and nursing home/hospital stuff. It is always more beneficial for the public to have good options when it comes to the number and quality of non-ambulatory transportation services available because of the traffic conditions in the densely populated Los Angeles area.